Employee Manual Update
Priority while working any shift is on cleanliness and safety. The following updates have been made for all employees. Employees should follow expectations already in place along with these updates.
Employees will be surveyed prior to being scheduled to ensure they are comfortable with the expectations during their scheduled shifts.
- Prior to working any scheduled shifts, employees must review these policies and procedures for any updates.
Before Coming to Work
- If you are feeling sick and/or experiencing any symptoms of illness (example: fever, cough, or shortness of breath), please notify your supervisor immediately and stay home.
- Employees who are well, but who have a family member at home with COVID-19, should notify their supervisor and follow CDC recommended precautions.
- Employees will practice enhanced hygiene practices.
While at Work
- Employees will practice enhanced hygiene by washing/sanitizing hands upon arrival for a shift.
- Avoid touching your eyes, nose, and mouth at all times.
- Cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow. Throw used tissues in the trash and immediately wash hands with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer containing at least 60% alcohol.
- Limit close contact with others and maintain a distance of at least 6 feet, when possible.
- Remind customers to maintain 6 feet distance from workers and other customers with verbal announcements and written signage.
- CDC recommends wearing cloth face coverings in public settings where other physical distancing measures are difficult to maintain, especially in areas of significant community-based transmission. Cloth face coverings may prevent people who don’t know they have the virus from transmitting it to others.
- Encourage customers to use touchless payment options, when available. Minimize handling cash, credit cards, reward cards, and mobile devices, where possible.
- Avoid exchanging paper and coin money:
- Clean and disinfect frequently touched surfaces such as workstations, cash registers, payment terminals, door handles, tables, and countertops on a routine basis. Follow the directions on the cleaning product’s label and clean hands afterward.
- Employees will be provided with gloves to use while cleaning. Gloves should be changed frequently to avoid cross-contamination.
- Employees will ensure users are following all policies and also encourage and reinforce the above policies and procedures related to health and hygiene. If there are concerns regarding a user not following policies staff can contact Nicole Hancock at 952-988-4518 or Dre Jefferson 952-988-4071 for assistance.
- Employees will wash their hands before and after assigned cleaning duties.
- Employees will complete hourly fitness equipment cleaning and will document upon completion.
- Employees will complete all other cleaning tasks as assigned and document upon completion.
If a user becomes sick while on-site follow the below steps:
- Contact coordinating staff/manager.
- Mask and isolate immediately.
- Contact custodial staff to let them know they will need to clean and disinfect the area.
- Document member name and contact information.
- Move all staff and members to a safe distance so cleaning/disinfecting can be performed.
Confirmed Case of COVID-19
If there is a confirmed case of COVID-19 from a member or employee working in the district, we may be notified from the Minnesota Department of Health and will follow state instructions on how to proceed. If anyone informs a staff person of a confirmed case (lab or clinical) let your supervisor know immediately. More information can be found on the CDC Website.
Privacy of families is critical during this time. In accordance with HIPAA (Health Insurance Portability and Accountability Act), names and information of those that have been identified as positive for COVID-19 or those that went home sick are not to be shared (staff or members). Sharing of this information violates HIPAA and can result in discipline. The health conditions of members, staff, or families cannot be disclosed to anyone.
For more information, visit Coronavirus Disease 2019 (COVID-19) or call the COVID-19 hotline at 651-201-3920 or 1-800-657-3903.
How to Handle User Questions and Phone Calls
These phrases may be helpful:
- Thank you for your question, I will transfer you to my supervisor who can provide that information for you.
- These are our updated policies to support physical distancing. We appreciate your feedback and I will make sure to share it with my supervisors.